Post-connection checks
A successful route means completing the task—not just seeing a connected status in the client. First check your plan and subscription status in the dashboard, confirm that the client has loaded the latest configuration, then choose a location from the node list. Updating your subscription syncs location information, but won't fix your local network, account permissions or an outage on the destination site.
Keep conditions consistent when comparing routes
Where possible, compare routes using the same device, network and task. Finish browsing, playback or a conversation before switching to another candidate. Changing the region, connection mode and local network at the same time makes it hard to tell what helped. Avoid changing settings during a large file sync or meeting, too, so you don't interrupt the task.
Separate connection issues from service issues
If none of your usual international sites open, first check that the client is running, the subscription imported successfully and there are no conflicting proxy settings on your device. If just one service is affected, check its account status, regional policies and service announcements. A permission notice from the platform and a network error are different problems; changing routes won't fix every issue.
Record details you can reproduce before asking for help
For a persistent issue, note your device platform, client status, selected location name, destination service and error message, along with what happened on another network. Submit these details through a support ticket in the dashboard to help identify whether the issue is at the entry point, exit or destination. Before sharing screenshots, hide your password, subscription URL and other access credentials.
For step-by-step instructions, see the user guide. Get clients and subscription details from the dashboard; this page doesn't provide installers or subscription URLs.